Frequently Asked Questions
What is the process to get a document translated?
- First, we simply need a scanned copy of your documents to provide you with a quote and timeline
- The project is considered approved once we receive payment.
- Once we complete the translation, we will send a scanned copy for approval.
- After you approve the scanned copy, we can send you a hard copy via regular mail / Xpresspost / UPS.
How much do you charge for translations?
Generally, we charge $50-60+HST per page. This is simply an estimate and refers to simple documents. We can only provide a final quote once we see a scanned copy of the documents.
How long will you take to translate my documents?
Our standard timeline is 4-6 business days from when we receive payment for the translation. This refers to a delivery of the scanned copy only. If you require a hard copy, below is the usual timeline, (for local destinations):
- Regular mail: 3-5 business days
- Xpresspost: 1-2 business days
- UPS: 1-2 business days
What payment methods do you accept?
Interac e-transfer and credit card.
What documents do I need for my Italian citizenship application?
As an external translation company, it is out of our scope of practice to answer questions on consular procedures or requirements. We recommend checking the Consulate’s website or contacting the consulate for more information.
However, as stated on the Consulate’s website, we can confirm that the Consulate requires Certified Copies of Registration (usually referred to as “long forms”) for all vital records (birth, marriage, death). See below for an example. You can order these forms from Service Ontario.
Do your translations need to be apostilled before they are submitted to the Italian Consulate?
In theory both the vital records and the respective translations would have to be apostilled. Before being apostilled, translations would also need to be notarized. However, the Consulate is still legalizing translations made by its authorized translators (for a fee) as an alternative to the notarization+apostille procedure. In this case the only documents that would need an apostille are the Ontario vital records. It is an entirely separate process from the translation, and there is no need to translate the apostille as per the Consulate’s website.
We are not available for notarizations due to limited availability.
Do you offer apostille services?
Not at this time.
Can I pick up the translations in person?
Not at this time. We conduct all our business online and by mail/courier.
Do I need to drop off a hard copy of my documents for you to translate them?
No. All we need is a scanned copy of the documents.
